Return & Refund Policy

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At Thar Oil, customer satisfaction is our top priority. We aim to deliver high-quality edible oils and ensure a seamless shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Policy

Due to the perishable and consumable nature of our products (e.g., mustard oil, groundnut oil), we accept returns only under the following conditions:

Eligible Returns

  • You received the wrong product.

  • The product was damaged or leaked during delivery.

  • The product is expired upon arrival.

To be eligible for a return:

  • You must report the issue within 48 hours of delivery.

  • The item must be unopened, unused, and in its original packaging.

2. How to Request a Return

To initiate a return, please contact our customer care team at:

📧 Email: thatoil.org@gmail.com
📞 Phone: 9460792626

Include:

  • Your order number

  • Clear images of the product and packaging

  • A brief description of the issue

Our team will verify the issue and guide you through the next steps.

3. Non-Returnable Items

We do not accept returns for:

  • Products that have been opened or used

  • Products returned after 48 hours of delivery

  • Orders placed by mistake

  • Items with no valid reason for return

4. Refund Policy

Once your return is approved and the product is received (if applicable), we will process your refund.

Refund Options:

  • Refund to your original payment method

  • Store credit (on request)

Refunds are typically processed within 7–10 business days after approval.

5. Order Cancellations

  • Orders can be cancelled within 2 hours of placement.

  • Once the order is shipped, it cannot be cancelled.

To cancel, contact our customer support team as quickly as possible.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with photos. We will replace the item or issue a refund based on the case.

7. Shipping Costs

  • If the return is due to our error (wrong or damaged product), we will bear the return shipping cost.

  • For all other returns, the customer is responsible for return shipping costs.